Help / Faq

If you need to make a change or cancel your order, please let me know ASAP, ideally before it ships. I can't make any promises, but if you email me ASAP, I'll do my best to catch it before it's packed.

I use USPS to ship both domestic and international orders, and I usually dispatch them within three to five days. Shipping costs are calculated automatically at checkout and worldwide shipping is available unless it is somewhere that USPS cannot deliver to. International shipping costs more than domestic shipping and can take up to three weeks to arrive. Duties and customs charges may apply on top of that.

You have 14 days from receiving your order to initiate a return. The item must be returned in its original condition and packaging. It must be unworn, unwashed, undamaged, untampered with and unaltered.

I cannot do direct exchanges. If you would like a different size or colour, please return the original item and place a new order.

Refunds are issued to the original payment method within five business days of the return reaching me. It then usually takes your bank another 5 to 10 business days to post the refund.

If you are in the European Union or the European Economic Area, you can cancel your order within 14 days of receiving it without giving a reason. This is in accordance with the EU Consumer Rights Directive.

Please inform me before the 14 days are up. Once I have received your request, I will refund you the full amount you paid, including the original shipping cost, within 14 days. You will need to cover the cost of sending the item back.

This does not apply to items that have been worn, washed or are no longer in their original condition.

Contact me here.

If you have any problems with your order, please contact me within one month of delivery. If an item is missing, incorrect or unusable due to a fault, I will send a replacement. If an item has sold out, I will either refund you or give you store credit.

I will decide what counts as faulty or defective. You can still return a product that doesn't meet that standard for a refund at your own cost, as long as it meets the conditions in the returns policy above.

If your order cannot be delivered, it is returned to me. This is usually because of an incomplete or incorrect address, nobody being home when the parcel was delivered, the parcel not being collected in time, or an unpaid customs bill on orders where duties are not included.

If you see this on your tracking information, either email me or use the contact form, and I will reship your order.

If you think your order has gone missing or has been delivered to the wrong address, contact your postal service first. They will have the most up to date information on its whereabouts and will be able to tell you if it's delayed or if it's being held at a post office for collection.

If they cannot resolve the issue, email me the reference number from your enquiry and I will open an investigation on my end.

If the tracking information says 'delivered' but you think the package has been stolen, you will need to report this to your local postal service directly. They may or may not reimburse you for the cost of the package. Unfortunately, I can't cover the cost myself, since the final delivery is between the postal service and the customer once a package reaches its destination country.

I restock most items that are in high demand. You can get story updates whenever something comes back on @xyled on Instagram. Bigger restocks are usually announced on Discord, and the newsletter covers both. If you have a query about a specific item, please email orders@xyled.online or use the contact form.

No products are dropshipped. Every order is packed and shipped by me (or the times my friends helped, thanks guys!)

Care instructions can usually be found on a label inside the garment. These instructions vary depending on the fabric and print, so always follow instructions on the tag of the garment in question instead of guessing. Washing it incorrectly is the fastest way to shrink or damage the print.

Click here for a guide to the symbols on your care label.

Size charts can be found on each product page. As every design is different, please check the chart for the item you are actually buying. If an item is a single size, the measurements may be included in the description. All measurements are in inches. These are flat measurements, meaning they are taken across one side rather than all the way around, unless the chart specifies circumference. The easiest way to ensure a good fit is to measure an item of clothing you already own that fits well and compare it to the chart.