REFUNDS/RETURNS
All sales are final because Xyled is operated by a single person, except in cases where the item is damaged or a different size than what you ordered. Thank you for your understanding!

"WHEN WILL MY ORDER SHIP?"
For pre-ordered items, the estimated shipping time is specified in the item description. If you purchased a pre-made item, it should generally ship within 1-3 days!

“CAN I CHANGE MY SHIPPING ADDRESS?”
If your order hasn't shipped yet, please message me on Instagram @xyled or use the 'Contact Us' page above.

“CAN I CHANGE MY SIZE?”
I can change the size of the garment you ordered if your order hasn't shipped and if I have the size you wish to exchange it for. Message me on Instagram @xyled or use the 'Contact Us' page above.

“WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?”
Currently, shipping costs are automatically calculated by Shopify for USPS. I'm actively exploring more affordable options.

"HOW DO I WASH XYLED GARMENTS?"
The recommended method is to wash on a cold, delicate setting, and hang dry to prevent shrinkage from heat.